Ticket Confirmation Executive

📍 Delhi / Noida

Job Description

The Ticket Confirmation Executive plays a crucial role in ensuring smooth and accurate flight booking operations for customers. The primary responsibility of this role is to confirm airline tickets, manage booking requests, and handle customer queries related to flight schedules, availability, pricing, and ticket status. The executive will work closely with airline reservation systems and internal booking tools to generate PNRs, modify existing bookings, and ensure accurate ticket issuance. In this role, you will interact directly with customers via phone, email, and online platforms to provide timely and professional support. You will be responsible for explaining fare rules, cancellation policies, rescheduling procedures, and baggage guidelines clearly to customers. Attention to detail is essential, as even minor errors in ticket details can impact customer travel plans. The ideal candidate should possess strong communication skills, basic computer knowledge, and the ability to handle multiple booking requests simultaneously. Freshers with a keen interest in the travel and aviation industry are encouraged to apply, as training will be provided. Experienced candidates with prior exposure to airline ticketing systems will have an added advantage. This position offers excellent growth opportunities within the travel industry, exposure to airline operations, and the chance to build a long-term career in aviation services. The role requires flexibility, customer-focused thinking, and a commitment to delivering high-quality service at all times.